Privacy Policy | alps Tourism Pvt. Ltd.

INTRODUCTION

This Privacy (“Policy”) applies to the securing and processing of personal data by Alps Tourist Services Private Limited (hereinafter “ATS”) in connection with personal data provided by any person (“User”) who has purchased or intends to purchase or inquiries about any product(s) or service(s) made by ATS through any of ATS’s interface channels including website, mobile site and mobile app (collectively referred herein as “Sales Channels”).

For the purpose of Privacy Policy:

• References in this policy to “you” or “your” are references to ‘User’
• References to “we”, “us” or “our” are references to ‘ATS’
• References to “website” mean a reference to ‘website(s)’, ‘mobile site(s)’ and mobile app(s)

By accessing or using the website or any other sales channel, the User agrees with the term of the Privacy Policy and the contents herein. If you disagree with the Privacy Policy please do not access or use our website or any other Sales Channels.

This privacy policy does not apply to any third party website(s), mobile site(s) and mobile app(s). Users are requested to take note that information and privacy practices of ATS’s business partners, advertisers, sponsors or other sites to which ATS provides hyperlink(s), may be different from this privacy policy, Hence, it is recommended that you review the privacy policy of any such third parties before you interact.

Your privacy is important to us and we recognise that the use and disclosure of personal data has important implications for us and for the users whose personal data we process.

PURPOSE OF THIS POLICY

We respect your need to understand how and why information is being collected, used, disclosed, transferred and stored. Thus we have developed this Policy to familiarize you with our practices. This policy sets out the way in which we process your information when you use our Website or other digital platforms in accordance with applicable data protection laws. It is important that you read this policy together with any other policies we may provide on specific occasions when we are collecting or processing your personal data, so that you are fully aware of how and why we are using your personal data. This policy supplements the other notices and is not intended to override them.

DEFINING CONTROLLER OF PERSONAL DATA

A “Controller” is a person or organisation who alone or jointly determines the purposes for which, and the manner in which, any personal data is, or is likely to be, processed. This notice is issued on behalf of ATS as controller.

Processor is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the Controller.

As the circumstances warrant ATS may be Controller or Processor of your personal data.

TYPE OF PERSONAL DATA WE COLLECT

Personal data includes any information about any user from which that person can be identified. It does not include personal data where the identity has been removed (anonymous data).

You may be asked for personal data anytime you are in contact with ATS directly or indirectly through a third party.

We collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

We do not collect any special categories of personal data about you through our Website.

We collect, use, store and transfer different kinds of personal data about you.

• Contact Data: including your residential address, work address, email address and telephone numbers.
• Identity Data: including your first name, last name, username or similar identifier, title.
• Website User Data: Usernames, Passwords and other security related information used by you in relation to our services.
• Transaction Data: Transactional history about your e-commerce activities, buying behaviour and traveller information linked to your ATS account.
• Marketing and Communications Data: including your marketing and communication preferences.
• Public Domain or Third Party Data: Data available in public domain or received from any third party including social media channels.
• Profile Data: including information collected progressively when you visit our site including referral websites, pages visited and actions taken.
• Technical Data: includes information collected when you access our website, mobile site or mobile app such as IP address, browser type, location and operating system.
• Usage Data: information about how you use our Website.
• Any other Personal Data: Information required for visa services, forex services or related documentation.

MODES OF COLLECTING PERSONAL DATA

The only way we will get any kind of personal data is if you choose to give it to us in the following circumstances:

(a) Direct interaction:

• When you make an enquiry, quotation request, reservation or purchase from our Website or customer service team.
• When you register with us, subscribe to our newsletter or participate in promotions or surveys.
• When you engage with us in online or offline events and promotions.
• Through cookies on our Website.

(b) Cookies and other technologies:

• We receive Technical Data about your equipment, browsing actions and patterns.

(c) Third parties or publicly available sources:

• We receive Technical Data from analytics providers such as Google.

GROUNDS FOR PROCESSING OF DATA

• Performance of a contract: where we need to perform a contract with you.
• Legal or regulatory obligation: where we need to comply with applicable laws.
• Legitimate interests: where processing is necessary for our business interests.
• Consent: where you have agreed to receive marketing communications.

USE OF PERSONAL DATA

We will only process your personal data when the law allows us to do so.

While you make a booking:

• We may use your Personal Information to ease your booking process.
• We may use traveller information linked to your account.

We may also use your Personal Information to:

• Keep you informed of transaction status.
• Send booking confirmations.
• Send updates or changes to your bookings.
• Allow customer service to contact you.
• Confirm reservations with service providers.
• Customize the content of our website and app.
• Request reviews or feedback.
• Send verification messages.
• Validate your account.
• Send special offers on birthdays or anniversaries.
• Send important notices regarding services and policies.
• Send newsletters and promotional updates.

COLLECTION AND USE OF NON-PERSONAL DATA

Non-personal data is data which can never be used to identify an individual. We may collect aggregated information regarding customer activities on our portals for research, analysis and service improvements.

COOKIES AND OTHER TECHNOLOGIES

We use cookies and other technologies to enhance your experience when you use our Website.

LINKS

For your convenience, our Website may provide links to other sites. We are not responsible for such third party sites and recommend reviewing their privacy policies.

WITH WHOM YOUR PERSONAL DATA IS SHARED

Group Companies

We may share your Personal Information with affiliate or associate entities under secure circumstances.

Service Providers and Suppliers

Your information may be shared with airlines, hotels, transport providers and other suppliers responsible for fulfilling your bookings.

Third Party Vendors and Business Partners

We may share certain filtered Personal Information with business partners offering travel-related services and benefits.

DISCLOSURE OF INFORMATION

We may disclose your personal data to:

• Governmental or regulatory authorities.
• Professional advisers including lawyers, auditors and insurers.
• IT and system administration service providers.

INTERNATIONAL TRANSFER

Some affiliated companies and recipients may be located outside your home country. ATS will ensure appropriate safeguards are implemented for such transfers.

USER GENERATED CONTENT

ATS allows users to post reviews, ratings, articles, questions, answers and feedback on its platforms.

By uploading any content, you consent to ATS using, reproducing and publishing such material without liability or compensation.

PERMISSIONS REQUIRED FOR USING OUR MOBILE APPLICATIONS

Android Permissions

• Location: To provide nearest branch details.
• SMS: To send OTP and travel related updates.
• Phone: To enable direct calls to customer care.
• Contacts: To enable social sharing features.
• Photo/Media/Files: To cache and store images and documents.

IOS Permissions

• Notifications: To send deals, offers and travel updates.

INFORMATION PROTECTION AND SECURITY

We implement appropriate technical and organisational measures to ensure security of personal data including encryption, confidentiality and regular security assessments.

We also ensure that third parties processing your information maintain similar levels of protection.

DATA RETENTION

We retain your personal data only as long as necessary for legal, regulatory, accounting and operational purposes.

CHANGES TO THE POLICY

This notice is effective as of October 01, 2018. ATS reserves the right to update or modify this Policy at any time.

YOUR RIGHTS

Under applicable data protection laws, you may have the following rights:

• Right to be informed.
• Right to access personal data.
• Right to rectify inaccurate data.
• Right to erasure.
• Right to restrict processing.
• Right to data portability.
• Right to object to processing.
• Right not to be subject to automated decisions.

You may exercise these rights by contacting:

dpo@ssc.tcgc.in

We may request additional information to verify your identity before processing your request.